CUSTOMER CARE

Product Authenticity 

Jyotika Patel Guarantees the authenticity of every product it sells on its website.

 Custom Design

At this time, Jyotika Patel does not offer custom design.

You do not have to purchase every piece featured in an outfit. The great thing about our collection is that you can mix and match pieces however you like. We like to give you the freedom to play stylist!

Seam Allowance & Alterations

We do leave some space in our pieces for minor alterations. Alterations are offered at an additional cost. Please email jyotikapateldesigns@gmail.com for information and pricing.

Appointments

Please email jyotikapateldesigns@gmail.com.

 

Payment

jyotikapateldesigns.com accepts Visa, MasterCard, American Express, Discover, and Apple Pay. Only one form of payment may be used per order. Full payment is taken at the time of purchase.

Currency

For your convenience, we convert our prices to the following currencies: INR, GBP, USD, AUD, EUR, and JPY. However, we charge in US dollars.

Duties & Taxes

US: Sales tax will be charged according to the province of delivery. You will not be charged any duties upon delivery.

International: Your order will be shipped on a Delivery Duties Unpaid basis, and my incur duties, fees, and import taxes upon delivery. For more information please consult your local customs office.

Shipping rates

We are happy to provide FREE shipping worldwide on orders OVER $150 US(before taxes and duties).

Shipping time

Please allow 4-7 days for processing and 2-3 weeks for your order to be shipped to you. Orders usually will not be shipped the same day they are placed. If you require a rush order, please email us to inquire about express shipping. We will do our best to meet your deadline.

Shipping policy

If for any order you have given us the wrong address, we are not liable for the contents of the shipment and are not obligated to give you a refund.

Returns & refunds

All sales are final sale. No refunds, no exchanges.

Sizing

Please refer to the size chart and measurement guide for more information on sizing. The Jyotika Patel team can provide guidance and suggestions regarding sizing, but the final decision is yours.

Privacy

Your privacy is important to us and we take it seriously. When placing an order, all information provided through jyotikapateldesigns.com remains confidential — it is never shared or sold.